Question 1

Which areas do you serve?

Accepted Answer

We serve businesses across Pune and Pimpri-Chinchwad, Maharashtra, with remote support available anywhere in India.

Question 2

Do you provide IT AMC for small offices?

Accepted Answer

Yes. AMC plans are sized to your setup, from a handful of computers to multi-branch infrastructure with firewalls, servers and CCTV.

Question 3

Can you support our existing FortiGate firewall?

Accepted Answer

Yes. We take over existing FortiGate deployments, review the configuration, fix policy issues, set up VPN and keep firmware and backups current.

Question 4

How fast do you respond to an issue?

Accepted Answer

Remote support usually starts the same working hour. Onsite visits are scheduled the same or next working day, with priority handling for AMC customers.

Question 5

Do you supply hardware as well?

Accepted Answer

We advise on the right firewalls, switches, access points, cameras and servers for your requirement and can coordinate procurement and installation.

Question 6

Is remote support secure?

Accepted Answer

Yes. Remote sessions are initiated with your consent, run over encrypted tools and every action is logged in the ticket record.

Question 7

Can you work outside business hours?

Accepted Answer

Yes. Firewall upgrades, migrations and cabling work are usually scheduled outside working hours to avoid disrupting your operations.

Question 8

How do I get a quotation?

Accepted Answer

Submit the Request a Quote form, call 7350123313 or message us on WhatsApp. We confirm requirements, then send a written quotation.

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