Terms & Conditions

Quotations are valid for 15 days unless stated otherwise and cover only the scope listed in writing.

Work outside the agreed scope, including additional devices, cabling runs or licences, is quoted separately before it is carried out.

Remote support is provided during business hours, Monday to Saturday, 9:30 AM to 7:00 PM. AMC customers receive priority handling and agreed emergency coverage.

Onsite visits require site access, safe working conditions and, where relevant, a responsible contact person available during the visit.

Disruptive work such as firewall upgrades and network migrations is scheduled in advance, usually outside working hours.

AMC covers the devices and locations listed in the contract schedule. Adding sites or devices requires a revision.

AMC covers labour, configuration and preventive maintenance. Replacement hardware, licences and consumables are billed separately unless expressly included.

Hardware supplied through us carries the manufacturer warranty. Warranty claims are processed with the manufacturer and turnaround depends on them.

We are not responsible for faults arising from power issues, physical damage, unauthorised changes or third-party work carried out without our knowledge.

Payment terms are stated on each quotation or invoice. Project work may require an advance against materials.

Applicable taxes are charged as per Indian law.

Configuration details, credentials and business information we access during service are treated as confidential.

Clients remain responsible for maintaining their own data backups unless a managed backup service is contracted with us.

Our liability for any claim is limited to the value of the service fee paid for the specific engagement giving rise to the claim.

We are not liable for indirect or consequential losses, including loss of business or data, arising from equipment failure or third-party service outages.